How does eXtra work?
Once you as an independent service center owner have registered, you can earn eXtra points (XP) by purchasing eligible partner services and products from participating wholesale distributors. In addition, special promotions may be offered throughout the year making it even easier to build your XP balance.

These XP can be redeemed for awards such as travel, electronics, sporting goods, home appliances and more…

What is the difference between eXtra and other loyalty programs?
eXtra is unique due to the broad range of products for which XP can be earned. After registration, you will be able to earn XP for every purchase of eligible Bosch, , Bilstein, Garrett, Dayco, Steer and LIQUI MOLY products throughout the year. Additional campaigns during the year make it even easier to increase your XP balance and benefit from the large assortment of attractive awards.

What hours does the eXtra Customer Service operate?
Our Customer Service operates Monday-Sunday, 24 hours a day.

Who can register for eXtra?
eXtra is open to all independent automotive aftermarket service center owners that repair and maintain electric, hybrid, gasoline and/or diesel passenger vehicles. Resellers are not eligible to join the program.

How do I register for extra?
To register for eXtra follow these steps:

1. Click on “Register” from the top menu.
2. Fill in the required data in the registration form.  Your email or tax ID will be your username.
3. You will receive an email to set your password. This confirms your account.

Why do I need to register my personal details?
By registering your personal details it helps us to better tailor communications, promotions and updates specifically for you.

Are there any membership fees?
No, registering for and participating in the eXtra loyalty program is free of charge.

You can earn XP when you purchase eligible automotive aftermarket products from the participating wholesale distributors that you selected during the registration process.  These XP can be redeemed for awards such as travel, electronics, sporting goods, home appliances and more…  XP are uploaded on a monthly basis.
 
A list of all the products and their corresponding XP value is located under the Eligible Products page.

What can I redeem my XP for?
You can redeem your XP for a broad selection of products, ranging from electronic items to home & garden. You can view the catalog after you have registered and logged-in.

Can I redeem my XP for cash?
Sorry, XP cannot be redeemed for cash.

Will my collected XP expire?
Yes. XP credited to your account will expire on December 31^st, the year after they were credited.
For example, points earned in 2024 will expire on December 31, 2025 at 11:59:59 p.m. ET.

You will be notified in advance if your XP are about to expire. You will have plenty of opportunity to redeem your XP in time.

Can expired XP be reissued?
Unfortunately, expired XP cannot be reissued. We apologize for any inconvenience.

When can I redeem my XP for awards?
After completing your registration, you can redeem XP as soon as you have accumulated sufficient XP on your account for the award of your choice.

How can I place an order?
To place an order, please select your favorite award(s) and add it to your shopping cart. Please keep in mind that you have to be logged in. The ordering process then starts automatically. Please verify that you are the service center owner, check your delivery address and click "Complete this Order". You will automatically receive an order confirmation including your order number. An email will also be sent to the email address on file with your order confirmation.

Is it possible to make an additional payment to get an award that has a higher XP value than available on the account?
No, unfortunately using a credit card to pay for all of or a portion of an award is not allowed.

Are there any shipping costs?
No, shipping is free of charge.

How long will it take to receive my order?
While 90% of the items will ship between 2-5 days, there are some items that can take up to 15 days.  Shipping time will be specified under each item.
Please contact Customer Service for all order inquiries at info@extra-awards.com.  Customer Service hours are Monday-Sunday, 24 hours a day. 

Can the award(s) be delivered to other countries?
No, the awards can only be delivered to all 50 states.  We are unable to ship to US territories or other countries.

Who do I contact if my order is incorrect?
If your order is incorrect upon receipt, please contact the eXtra Customer Service either by e-mail info@extra-awards.com or by phone: (877) 716-3908 and we will get back to you as soon as possible. Customer Service hours: Monday to Sunday, 24 hours.

Can I return the award(s) if I change my mind?
All merchandise returns should be made directly with our Customer Service.  Please disregard any specific return shipping information provided by the retailer/supplier on merchandise packing slips.  Please review the complete return policy located in the Terms & Conditions section of the award catalog.
 

I've forgotten my password. What do I have to do?
Please click here. On the next page, enter your e-mail address used for eXtra. An e-mail will be sent to you immediately allowing you to set a new password.

How long will it take to activate my account?
Once you register, you will receive a verification email. Your account will be activated as soon as account verification has been completed.

When will XP be credited to my account?
Points will be credited automatically to your account around 4-6 weeks after the month's end.

How do I change my password?
If you would like to change your password, sign into your account and go to Profile Data.

How do I see my XP?
To see your XP sign into your account with your username and password and go to Point History.

The address of my workshop has changed, how can I update this information?
In order to change your personal information sign into your account with your username and password and go to Profile Data.

Can I transfer my XP to another account?
The security of your data and account are our utmost concern. For that reason, it will unfortunately not be possible to transfer XP between accounts.

Why are emails from eXtra displayed on my screen with errors in them?
The correct display of e-mails depends on the individual settings of your e-mail client/browser.

E-mails from eXtra are sent as multipart mail, i.e. in HTML and TXT format. If you are unable to view our formatted HTML mail correctly (i.e. broken images, strange size, missing texts), please change your browser settings to allow TXT e-mails only.

I am missing XP. Where are they?
Please check your XP on your account carefully. If you still think you are missing out on XP, please contact Customer Service at info@extra-awards.com.

Data Protection
Please see our Privacy Policy for information on how your data is processed.
 

How can I terminate my participation in eXtra?
In order to close your account and terminate your participation in extra, please go to your Profile Data and click on "Delete account". Alternatively, you can terminate your participation by writing to the eXtra Customer Service at info@extra-awards.com.

In order to enable us to process your account closure quickly and smoothly, please include in your account closure email/letter your participant name (with registered e-mail address) and the reason for closing your account.

How long will my data be stored after termination?
90 days after a termination all personal data is irrevocably deleted.